Security & Privacy
Slots Heaven is a duly authorised branded casino of ONISAC Limited, (referred to as "Slots Heaven", "we", "our" or "us" as the context requires). We are incorporated in Gibraltar and duly licensed to provide online casino services in and from Gibraltar in conjunction with and/or as well as other companies under the same ownership also involved in providing similar or complementary services, (collectively referred to as "the Group").
We collect personal information when you use our online gambling services, make customer enquiries, register for information or other services, or when you respond to us. Selected third parties, to whom you have chosen to disclose your personal information, may also provide us with your personal information. The types of personal information we may collect could include, for example, your name and e-mail address, home address, telephone number, debit/credit card data and lifestyle and other information collected on registration or through online surveys or questionnaires.
How your information is processed
If you choose to provide us with personal information, your personal information will be processed to allow us to provide you with online gambling services; process any of your requests for information; provide customer support services; enable the depositing and withdrawal of funds via payment settlement service providers; market our services or products or those of the Group; improve the content of our website; notify you about updates to our website, software and/or services; and support any of the intended purposes stated at the time at which your information was collected, in accordance with your preferences.
We may publicise any major winnings earned by you by simply giving your username, country of origin, amount of winning and associated game - whereby you agree to this limited use of your details for this sole purpose, unless you otherwise contact us to revoke such implied consent.
To whom your information is disclosed ("recipients")
Our information may be disclosed for processing to any other companies within the Group and their employees; any third party service providers who use your personal information to provide services to us - such as: payment settlement service providers, marketing service providers (including affiliates), data verifiers and financial institutions, to the extent necessary for the completion of payments, joint marketing campaigns, facilitate the opening of new accounts, and fraud prevention for services provided through our website; or any auditors or contractors or other advisers auditing any of the Group's business processes, potential purchasers or investors in any company within the Group. Any processing performed by any recipients will be governed by the necessary data processing agreement in the form and substance required by applicable law, thereby preserving your rights under applicable data protection laws.
We ensure that your information will not be disclosed to government institutions or authorities unless:
- we have your written consent to share such personally identifiable information with third parties
- we require your personally identifiable information to provide the services that you have requested (if any)
- we respond to subpoenas, court orders or legal process
- we find that your actions on our web sites violate our terms of service, or any of our usage guidelines for specific services
In addition, we reserve the right to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments for services provided through our website.
We may also permit selected third parties to use such data, to provide you with information about related services which may be of interest to you and we or they may contact you about these.
Keeping your data safe is our paramount concern.
Internal access to all data is limited and strictly monitored. We have implemented suitable security policies, rules and technical measures to protect and safeguard the personal data under our control from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
All our employees and data processors or handlers who have access to, and are associated with the processing of your personal information, are obliged to respect the confidential nature of your information pursuant to applicable data protection and privacy laws.
We may send you a permanent cookie when you register with us. A cookie is a small file that can be placed on your computer's hard disk for record-keeping purposes. Cookies can help us to recognise you when you next visit our website, note the advertisements you click on and the other sites you enter via a link from our website. This allows us to tailor the service we provide to your preferences. We may also use the data generated from cookies to compile statistical data on your use of our website. You are not obliged to accept a cookie from us or from any other website. You can modify your browser so that it will not accept cookies. Please consult the "Help" section of your browser for instructions on how to do so correctly. However, for legitimate security reasons, we may refuse access to specific website content unless you accept the use of a cookie or similar device.
Protection of Minors
The services provided on this website are not intended for or directed to minors or persons under the age of legal consent. Any person who provides their information to us represents to us that they are 18 years of age or over the age of legal consent in their jurisdiction. We reserve the right to access and verify any personal information submitted by or collected from you. If we become aware that a minor has attempted to or has submitted personal information via this website, we may not accept this information and may take steps to remove such information from our records.
Transfer outside the European Union
Anti Money Laundering Obligations
Please note that as a licensed operator under both the UK and Gibraltar jurisdictions, we are legally obliged to comply with European and International Anti Money Laundering laws and regulations. These obligations require us to carry out certain tasks including but not limited to: screening for Politically Exposed Persons (‘PEPs’), Sanction List screening, monitoring of account activity to guard against potential money laundering risks, reporting of suspicious activity to the relevant financial crime authorities, etc. It also means that we are required to retain all customer records for a minimum of 5 years after the relationship between the customer and us has ended. This information is retained securely and confidentially at all times, where we comply with the highest standard of Information Security, being the ISO 27001 certification. Please contact customer support for more details.
You may request details of your personal information kept by us by following the contact information set out below. Once we receive such a request we will ask you to verify your identity by providing relevant information or documentation. We will then request pre-payment of an administration fee of US$15 per request and upon receipt of this process your request within 40 days.