General Promotion Terms and Conditions
- To qualify for a bonus you have to be a member of Slots Heaven, and over 18 years old.
- By opting into a promotion or using a bonus code, you agree to the Terms and Conditions of that promotion.
- You will play with your own money first – then you will start to use the bonus money. However, once a deposit bonus is accepted, any winnings from your betting are linked to that bonus and wagering requirements must be completed before making a withdrawal.
- Bonus money in your account expires after a maximum of 30 days.
- If you try and withdraw before you have fulfilled wagering requirements, you may lose both your bonus and winnings.
- If your bonus is non-redeemable, the bonus money will simply be removed from your account on withdrawal.
- While completing wagering requirements, you will not earn loyalty points from those wagers.
- Players depositing from the UK or Croatia using NETELLER are not eligible to receive a First Deposit Bonus unless expressly offered it by the casino on an invite-only basis.
- We use the following currency conversions (unless otherwise stated in your personal invitation message):
- Any bonus will be given only once per person, which means once per household, account, credit card, or shared computer environment (e.g. a library or workplace).
- You can only claim one bonus at a time – bonus offers cannot be combined.
- You are only allowed one Slots Heaven account. If a second account is opened, we’ll have to close it and may cancel any bonuses and winnings.
- We reserve the right to change the General Promotional terms and conditions at any time and it is your responsibility to periodically check here for changes and updates.
- The written Terms and Conditions of a promotion, including these General Promotion Terms and Conditions and finally the Website Terms and Conditions, are the rules that govern your participation in all our bonuses or promotions. They override any contrary statements made by our customer support teams, affiliates, agents or anyone else and should be checked prior to using a bonus or entering a promotion.
FREE MONEY BONUSES
- You can only make one single withdrawal of winnings earned from a free money bonus.
- If you have not already made a deposit with us before receiving a free money bonus, the withdrawal limit on winnings is $/£/€200.
- If you are an existing player (you have already made a deposit with us before receiving a free money bonus), the withdrawal limit on winnings is $/£/€5000.
- Players located in Russia are not eligible to receive ‘sign-up’ or free money bonuses (ie., bonuses that do not require a deposit in order to receive them) of any kind. Any winnings accrued from sign-up or free money bonuses will not be paid out and will be removed from the player’s account at the point of withdrawal request.
BONUS ABUSE TERMS
- Bonuses are awarded to enhance your enjoyment of our games through regular game play, and we reserve the right to stipulate how a bonus is utilised by a player. Any player found to have wagering completed via low-risk betting on any form of Roulette, Baccarat, Craps, Spin and Win and Wild Vikings, will not be allowed to include this amount towards their wagering in conjunction with the bonus that is active on the account. We reserve the right to withhold any amount other than your original deposit until the correct amount is wagered fully and fairly. We also reserve the right to restrict certain types of wagering from contributing to wagering requirements and to withhold any withdrawals and/or confiscate all winnings for irregular or abusive play. Irregular or abusive play includes, but is not limited to, any one or more of the following types of play:
- Decreasing your stake amount by 60% or more after a large win for the purpose of clearing wagering requirements while a bonus is still active.
E.g. Winning $/£/€100 on any spin including a double up and reducing your stake amount to £/€/$50 or less.
- Moving from a low weighted game (25% or less) to a high weighted game (70% or more) after large wins for the purpose of clearing wagering requirements.
E.g. You place at least one bet on any game that has a weighting of 20% or less towards wagering, the resulting win is 100% more than the corresponding stake and you move your original stake and winnings to a game weighted at 100% in order to meet wagering requirements.
- Low risk Roulette bets. ANY outside bet spread combination on Roulette games covering 25 or more (67%) of the 37 unique number spots on the table.
E.g. betting on Red and Black - covers 36 of the 37 possible outcomes.
- We reserve the right to review transaction records at any time for any reason. If Slots Heaven believes you are abusing or attempting to abuse a bonus through playing in collusion with other players or as part of a syndicate, or are taking advantage of any software or system bug or failure or is violating any of the terms of the promotion, then Slots Heaven may, at its sole discretion, bloc, deny, suspend, withhold or withdraw you from any bonus or promotion and revoke any associated loyalty points or any proceeds of such abuse to you.
- The following betting restrictions apply for customers playing with bonus funds:
- If you bet more than £/€/$5 per spin and £/€/$0.5 per bet line on any game round on any slots or videopoker games, while wagering funds that are associated with a deposit bonus, the bonus and winnings may be voided.
- When playing with a deposit bonus in your account, if you bet more than 10% of the amount you deposited in a single bet or round on any table or card game or any other game (other than videopoker or slots), your bonus and winnings may be voided.
- When playing with a no-deposit bonus in your account, if you bet more than 10% of the bonus amount in a single bet, spin or round, your bonus and winnings may be voided.
- In any event players depositing from the UK or Croatia using the following payment methods cannot bet more than $/£/€10 in a single bet (subject to specific rules on video poker and slots games in these General Promotional Terms and Conditions) while completing wagering requirements, otherwise the bonus and winnings may be voided: E-wallets (e.g. NETELLER, Skrill, Paypal), Prepaid Vouchers (e.g. paysafecard).